Effective Date: 01/02/2023
Website: www.upskillhospitality.com
Company: Upskill Hospitality LLC
Location: SHAMS, Sharjah Media City, UAE
Contact Email: info@upskillhospitality.com

1. Who We Are

Upskill Hospitality LLC is a culinary training and recruitment platform based in the United Arab Emirates. We provide online and in-class, Hospitality and chef training, recruit hospitality talent, offer digital tools, and enable chefs to earn income by sharing their skills on camera.

We are committed to protecting your privacy and handling your data responsibly in line with UAE and international privacy laws, including GDPR where applicable.

2. What Information We Collect

We collect different types of information depending on how you use our platform:

a. General Visitors (browsing the website)

• Device data: IP address, browser type, time zone, cookies, referring URLs

• Site behavior: pages visited, time spent, interaction logs (analytics)

b. Chefs & Students (signing up or purchasing courses/products)

• Full name

• Email address

• Mobile number

• City and country

• Culinary experience (optional)

• Payment details (processed securely by third-party providers like Stripe)

• Uploaded documents (e.g., resumes, training materials, images)

c. Employers/Clients (requesting staff or services)

• Name of contact person

• Business name

• Contact details

• Type of staff required

• Location and licensing information

3. How We Use Your Data

We only collect and use your personal data when it’s necessary for our business operations, including:

• Enrolling you in our training programs

• Facilitating chef onboarding and instructor payments

• Responding to your contact or support requests

• Sending important updates about your training, purchases, or account

• Creating and managing your Upskill profile or course dashboard

• Processing transactions securely

• Improving our services and website functionality through analytics

• Fulfilling contracts, legal obligations, or legitimate interests

We do not sell or rent your data to third parties.

4. How We Protect Your Data

We use reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or alteration.

However, no internet transmission is 100% secure. We cannot guarantee the security of any data transmitted to or from our website, especially over public Wi-Fi or shared networks.

5. Data Storage & Transfers

Your data may be processed and stored on secure servers inside and outside the UAE. By using our platform, you agree to the transfer of your data to jurisdictions that may have different data protection laws (e.g., U.S., Europe, or Canada).

6. Your Rights (For EU/UK Residents)

If you are located in the European Union or United Kingdom, you are entitled to the following rights under GDPR:

• The right to access and review your personal data

• The right to correct inaccurate information

• The right to request deletion (“right to be forgotten”)

• The right to object to or restrict data processing

• The right to data portability

• The right to withdraw consent at any time

To exercise any of these rights, email: info@upskillhospitality.com

7. Cookies & Tracking

We use cookies and third-party analytics tools (e.g., Google Analytics) to better understand how visitors interact with our website. You can disable cookies through your browser settings, though some features may not function properly.

8. Chef Creator Program & Instructor Data

Chefs who participate in our Creator Program and allow Upskill to film, edit, and publish training videos must accept a separate Content Release Agreement. This governs video usage, compensation, and ownership rights.

We collect:

• Basic profile details

• Filming consent

• Menu submissions

• Payment details for compensation

This data is securely stored and only used for program participation and payouts.

9. Links to Other Websites

Our platform may contain links to third-party sites (e.g., YouTube, TikTok, payment processors). We are not responsible for the privacy practices or content of external websites.

We advise all users to review third-party privacy policies before submitting personal data.

10. Legal Disclosure

We may disclose your information if:

• Required by law (e.g., legal summons, court order)

• Needed to protect our legal rights or the safety of users

• Investigating fraud, abuse, or misuse of the platform

11. Updates to This Privacy Policy

We may update this policy periodically to reflect changes in regulations, technology, or our services. Updates will be posted on this page with a new effective date. We recommend reviewing it regularly.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please reach out to:

info@upskillhospitality.com
Upskill Hospitality LLC, SHAMS, Sharjah, UAE